Bank sync is delayed or transactions are missing

Some delay is normal

Banks send transactions on their own timing. A new charge can take a while to reach Jarby, and it may show as pending first. See Why a transaction shows as pending.

Check the bank's card

Open Settings › Connections and look at the bank's card.

• The line under the bank's name shows how many accounts it has and, once the bank has synced, when it last synced, for example "2 accounts · synced 3h ago". If there is no "synced" part, Jarby has not finished a sync for that bank yet.
• After a failed sync, a line on the card reads Couldn't sync. Try again. and how long ago it failed, such as "2h ago".
• A Sync failed pill means the last sync did not work. If the card has a Re-authenticate or Reconnect button, the bank needs to be reconnected. Follow Reconnect a bank that stopped syncing. If the card has a Try again button, tap it.

Ask Jarby to sync

If the bank shows a Linked pill and no error, you can ask for a fresh sync.

• Sync now on the bank's card. On a phone, tap ⋯ on the card, then tap Sync now.
• Sync all at the top of Settings › Connections, to sync every bank at once.

Sync now and Sync all update a bank at most once every 12 hours. If you ask again inside that window, Jarby does not sync, and the card shows "Updated <time>. Next update after <time>." Otherwise the sync runs and that line does not appear.

While a sync runs, the button says Syncing…. On a phone, the line under the bank's name reads "syncing…".

Do not look for Sync now on a bank with a Re-authenticate or Reconnect button. It is not shown for those banks. Reconnect the bank first.

Still missing?

If a charge is still missing after the bank has had time to report it, check the bank's own app to confirm the charge went through.

If it is still missing, email support@jarby.app with the bank's name, the account, and the date and amount of the charge.