Reconnect a bank that stopped syncing

Find the bank on Settings › Connections

Open Settings › Connections. Each bank has a card. It shows the bank's name, a status pill (Linked, or Sync failed if the bank needs attention), how many accounts it has, and when it last synced.

Which button to tap

The button on the card depends on the problem.

• Sync failed pill and a Re-authenticate button. Your bank needs you to sign in again. Tap Re-authenticate. This can show before your bank ends the connection, so sign in again soon. Jarby still tries to sync the bank until then.
• Sync failed pill and a Reconnect button. Jarby could not sync the bank. Tap Reconnect. If Reconnect does not fix it, the bank may no longer be supported for connections. Reconnect cannot fix that. Email support@jarby.app with the bank's name and the wording on the card.
• The notice "Disconnected when your plan ended — reconnect to resume syncing" and a Reconnect button. Syncing stopped when your plan ended. Tap Reconnect to start it again.

Reconnect on a desktop or a phone

On a desktop, the button sits on the right of the bank's card. On a phone, it sits at the bottom of the card, under the list of accounts. Tap it and follow the bank's sign-in steps. When the sign-in is complete, check the card again.

A Sync failed bank with a Try again button

If the pill says Sync failed and the card shows Try again instead of Re-authenticate or Reconnect, tap Try again to ask for a fresh sync.

Do not use Sync now

Sync now is hidden on a bank that shows Re-authenticate or Reconnect, on a desktop and on a phone. Reconnect the bank first.

On a bank that shows Try again, Sync now is hidden on a computer. On a phone it is still in the ⋯ menu, but Try again on the card does the same job.

If the pill stays

If the Sync failed pill is still there after you reconnect, try once more. If it stays, read Bank sync is delayed or transactions are missing. You can also email support@jarby.app with the bank's name and the wording on the card.

Use Reconnect, not Disconnect

When you disconnect a bank, Jarby asks whether to keep or delete its history. Delete removes the bank, its accounts, its transactions and the raw records Plaid sent us. This can't be undone. Keep stops syncing and keeps your history as a closed bank, with no connection, until you delete it in Settings › Connections. To fix a bank that stopped syncing, use Re-authenticate or Reconnect instead.