My bank won't connect

Check the bank is not already connected

Open Settings › Connections. Your linked banks are listed under Connected accounts. If your bank is already there, you do not need to link it again. If it shows a warning, read Reconnect a bank that stopped syncing.

To add accounts from a bank that is already connected, tap Add accounts on its card. If the card says Review new accounts, tap that instead. See Add accounts from the same bank.

A row that says Disconnected here

Connections can show a row that starts Disconnected here; and says the bank may still show the link. Tap Try again on that row to retry. The button says Retrying… while it runs.

1. Open Settings › Connections

On a desktop, open Settings in the sidebar, then choose Connections. On a phone, tap More in the bottom bar, then find Connections under SETTINGS.

2. Tap + Connect new

Tap + Connect new at the top right of the page. On a phone, the button runs the full width of the screen. Follow the bank's sign-in steps.

On a desktop, you can also start from + Connect another bank in the sidebar. It opens the same bank sign-in.

3. If the link does not start

If Jarby cannot open the bank's sign-in, an error box appears under the button. It offers Try again or Reload page. Tap that button.

If you close the bank's sign-in before it finishes, the bank is not connected. Start again from step 2.

If it still fails

• Check that you can sign in to the bank's own website or app.
• Do not tap Disconnect on a bank that is already listed unless you want it removed. When you disconnect a bank, Jarby asks whether to keep or delete its history. Delete removes the bank, its accounts, its transactions and the raw records Plaid sent us. This can't be undone. Keep stops syncing and keeps your history as a closed bank, with no connection, until you delete it in Settings › Connections.
• Email support@jarby.app with the bank's name and the message you see.
• If you are signed in, use Send feedback in the sidebar on a desktop, or the Feedback tab at the edge of the screen on a phone.